Within Auckland

• Free shipping: Enjoy free shipping within Auckland on orders over $88 NZD.
• Standard Shipping Fee: For orders under $88, a $5.50 NZD shipping fee applies within Auckland. 
• Rural area: An additional $5.50 NZD will be charged for each parcel after check out. If you already know that your address requires NZ Post rural delivery fee, you may add it before check out.
• Please note: Our free shipping offer only applies to standard shipping and excludes rural, express, overnight, or signature / photo proof required shipping options. Additionally, the offer does not apply to products that are combined over 25KG, oversize, or bulk items, which are explicitly stated on the relevant product web page.

Within Waikato (exclude Taupo)

• Free Shipping: Enjoy free shipping on orders over $160 NZD with a weight or volumetric weight under 15kg within Waikato.
• Standard Shipping Fee: For orders under $160 NZD, a $10 NZD shipping fee applies within Waikato.
• Oversize and Bulk Parcels: An additional $5 NZD will be charged for every 5kg for orders that are combined oversize or include bulk items.
• Rural area: An additional $5.50 NZD will be charged for each parcel after check out. If you already know that your address requires NZ Post rural delivery fee, you may add it before check out.
• Maximum Parcel Weight: Individual parcels cannot exceed a weight or volumetric weight of 25kg.
• Please note: Our free shipping offer only applies to standard shipping and excludes rural, express, overnight, or signature / photo proof required shipping options. 

For the South Island and the North Island (excluding Auckland & Waikato) in New Zealand

Please submit your order and choose BANK TRANSFER at checkout.
We will calculate the shipping cost based on actual or volumetric weight (whichever is greater) and update your order with the final amount and contact you via email.

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The cost for signature-on-delivery or photo proof of delivery is $1.50 NZD.
Please contact us if you request the service.

If you have any questions, kindly contact our customer service team or Wechat service team: sakuranz2023
Please refer to our Delivery & Collection Policy for conditions.

We aim to dispatch all orders Monday to Friday mornings (excluding public holidays and store holidays). During school holidays, we will dispatch orders three days each week. It might take a few extra days to dispatch orders during Sales periods.
In case a product is temporarily out of stock, we will promptly inform you and send your order as soon as the item becomes available.

The delivery time frame varies depending on the courier company and the destination address, however, it typically takes 1 - 2 business days after dispatch. 
It might take another day or two for the South Island.

Please ensure that you provide accurate and complete delivery information.

Unfortunately, at this time we only deliver to addresses in New Zealand.

Yes. You may return products within 14 days from the date of delivery.
Please refer to our Returns & Exchange Policy for conditions.

We accept payments by Visa, Mastercard, Bank Transfer and Apple Pay.

No. SAKURA currently is an online store offering competitive prices and frequent promotional sales for customers.

Yes. Please contact us with the details.