Delivery Policy

 DELIVERY TIMEFRAMES

We aim to dispatch all orders within 1-2 business days of receiving the order. In case a product is temporarily out of stock, we will promptly inform you and send your order as soon as the item becomes available. It might take a few extra days to dispatch orders during Sales periods. Estimated delivery timeframes may be provided at the time of order or upon request. Although we will make every effort to meet the estimated delivery time frame, please note that delivery timeframe may vary due to factors such as shipping location, courier service, peak periods, or unexpected events such as extreme weather conditions. We cannot be held responsible for any delays in delivery, and we appreciate your understanding in such situations. 

 DELIVERY ADDRESS & SIGNATURE 

Please ensure that you provide accurate and complete delivery information, including the recipient's name, delivery address, phone number, and any relevant business name if shipping to a work address. Once an order has been placed, we may be unable to change the delivery information, and we cannot be held responsible for any orders that go missing or delay due to incorrect or incomplete information provided by you. 

By default, all deliveries will not require a signature unless you request a signature-on-delivery. If you select this option, please ensure that someone is available to sign for the order at the delivery location.

 SHIPPING METHODS

We use a combination of courier services and other postal services to deliver our orders. Depending on your location and the size of your order, we may use different delivery methods to ensure the fastest and most cost-effective delivery possible. All orders will be tracked, and you will receive a tracking number or notification once your order has been dispatched.

 DELIVERY FEES

Delivery charges will vary depending on your location and the size of your order. Additional charges may apply for shipping to rural areas or for particularly bulky products, We reserve the right to contact you and request the necessary adjustments if such circumstances occurred.

Within Auckland

For Waikato in New Zealand

• Free Shipping: Enjoy free shipping on orders over $160 NZD with a weight or volumetric weight under 15kg within Waikato.
• Standard Shipping Fee: For orders under $160 NZD, a $10 NZD shipping fee applies within Waikato.
• Oversize and Bulk Parcels: An additional $5 NZD will be charged for every 5kg for orders that are combined oversize or include bulk items.
• Rural area: An additional $5 NZD will be charged for each parcel.
• Maximum Parcel Weight: Individual parcels cannot exceed a weight or volumetric weight of 25kg.
• Please note: Our free shipping offer only applies to standard shipping and excludes rural, express, or overnight shipping options. 

For North Island excluding Auckland&Waikato in New Zealand

For shipping to the rest North Island, kindly contact our customer service team for the shipping cost. Or check with our wechat service team: sakuranz2023

For South Island in New Zealand

We are currently unable to deliver to the South Island due to the high shipping costs. We are actively seeking an alternative shipping company that offers more reasonable rates and will update you as soon as we find one.

 DELIVERY ISSUES

If you experience any issues with the delivery of your order or have not received an item within 7 business days of the dispatch date, please contact us as soon as possible. 

 INTERNATIONAL DELIVERY

At this time, we only deliver within New Zealand. We are unable to deliver to international locations.

Thank you for choosing SAKURA. If you have any further questions or concerns about our Delivery & Collection policy, please do not hesitate to contact us.