How much does the Standard delivery cost?
Within Auckland
- Free shipping within Auckland on orders over $88 NZD.
- For orders under this amount, a shipping fee of $5.50 NZD will apply for deliveries within Auckland.
- Rural area: An additional $5 NZD will be charged for each parcel.
- Please note: Our free shipping offer only applies to standard shipping and excludes rural, express, or overnight shipping options. Additionally, the offer does not apply to products that are combined over 25KG, oversize, or bulk items, which are explicitly stated on the relevant product web page.
For Waikato in New Zealand
- Free Shipping: Enjoy free shipping on orders over $160 NZD with a weight or volumetric weight under 15kg within Waikato.
- Standard Shipping Fee: For orders under $160 NZD, a $10 NZD shipping fee applies within Waikato.
- Oversize and Bulk Parcels: An additional $5 NZD will be charged for every 5kg for orders that are combined oversize or include bulk items.
- Rural area: An additional $5 NZD will be charged for each parcel.
- Maximum Parcel Weight: Individual parcels cannot exceed a weight or volumetric weight of 25kg.
- Please note: Our free shipping offer only applies to standard shipping and excludes rural, express, or overnight shipping options.
For North Island excluding Auckland&Waikato in New Zealand
For shipping to the rest North Island, kindly contact our customer service team for the shipping cost. Or check with our wechat service team: sakuranz2023
Please refer to our Delivery & Collection Policy for conditions.
How long will delivery take?
We aim to dispatch all in-stock orders within the same or the next business day of receiving the order.
Please allow a few more business days during Sale periods.
The delivery time frame varies depending on the courier company and the destination address, however, it typically takes 1 - 2 business days after dispatch.
It might take another day or two for South Island.
Do you ship internationally?
Unfortunately, at this time we only deliver to addresses in New Zealand.
Can I return my order?
Yes. You may return products within 14 days from the date of delivery.
Please refer to our Returns & Exchange Policy for conditions.
What payment options are available?
We accept payments by Visa, Mastercard, Bank Transfer and Apple Pay.
Do you have an actual store?
No. SAKURA currently is an online store offering competitive prices and frequent promotional sales for customers.
I have an established retail store. Can I stock your products?
Yes. Please contact us with the details.