Terms & Conditions

We reserve the right to update, modify or remove our website at any time without notice. This includes making changes to our products, services, features, and any other content on the site.

We also reserve the right to make changes to these terms and conditions at any time, without notice. By using our site, you agree to be bound by the most current version of these terms and conditions. It is your responsibility to regularly review these terms and conditions to ensure that you are aware of any changes.


    • Ownership: All content and design on this website is the property of SAKURA and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, or distribute any content or design on this website without our prior written consent.
    • User Content: By submitting any content to this website, including but not limited to text, images, or comments, you grant SAKURA a perpetual, irrevocable, royalty-free, worldwide, non-exclusive license to use, modify, publish, and distribute the content in any form.


    • Acceptance of Terms: By accessing or using this website, you agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use of the website. You may not use this website to transmit any material that is unlawful, defamatory, obscene, or offensive.
    • Prohibited Activities: You may not engage in any of the following activities on this website:
    • Using any robot, spider, or other automated device to monitor or copy any content on this website;
    • Engaging in any activity that interferes with or disrupts the website or its servers;
    • Using any device, software, or routine that interferes with the proper functioning of the website;
    • Attempting to gain unauthorized access to any portion of the website or any of its features or services.


    • Accuracy: We strive to provide accurate and up-to-date information about our products on our website, including but not limited to descriptions, images, specifications, stock availability and prices. However, we cannot guarantee the accuracy or completeness of this information and reserve the right to correct any errors or omissions at any time without notice.
    • Stock Availability: The availability of our products may vary depending on factors such as demand and supply. We make every effort to update our website with accurate information about product availability, but we cannot guarantee that a product classified as “in stock” will be available at the time of your purchase.
    • Pricing: All product prices are shown in New Zealand dollars and include Goods and Services Tax (GST). We make every effort to ensure that our product prices are accurate and up-to-date on our website. However, in the event of a pricing error on our website, inaccurate prices will not be honoured in our physical shops and we reserve the right to cancel any orders placed in our online shop. Please note that prices may be subject to change without notice, and we reserve the right to correct any pricing errors or omissions at any time without notice.
    • Product Images: We make every effort to provide accurate and high-quality product images on our website. However, due to factors such as screen resolution, lighting conditions or other factors, the actual product may differ in appearance from the images on our website. The image is for reference only.
    • Measurements: Please note that the measurements provided on our website are approximate and should be used as a guide only. We recommend that you refer to the manufacturer's instructions and/or packaging to ensure that the product is suitable for the intended use and age-appropriate. The weights and dimensions of the products are approximate and are for your reference only.
    • Quantity Limits: We reserve the rights to limit quantities or limit the number of products customers can purchase in a single transaction.
    • Product Reviews: We may allow users to submit product reviews on our website. We do not endorse or guarantee the accuracy or reliability of these reviews and reserve the right to remove any reviews that violate our terms and conditions.
    • Product Warranties: We provide product warranties on certain products as specified in the product descriptions on our website. Please refer to the product description and warranty information for specific details about our warranties.
    • Product Safety: We are committed to providing safe and high-quality products to our customers. We comply with all applicable laws and regulations regarding product safety and take every precaution to ensure that our products are safe for use.


    • At SAKURA, we take the protection of your personal and financial information seriously. We are committed to providing a safe and secure shopping experience for our customers. When you place an order on our website, we use SSL encryption technology to protect your personal and financial information during transmission. We do not collect or store your credit card information.


    • Limited-Time Offers: Promotions are time-limited and will last at a specified date as indicated in related promotion posts or while stocks last.
    • Exclusivity: Promotions are applied to full-priced products only and cannot be combined with other discounted products or a clearance sale.
    • Clearance Sale: Clearance offers are available while stocks last, with a strictly limited quantity available. Clearance products will be processed on a first-in, first-out basis. Clearance offers are excluded from any other promotion.


    • Validity and Expiration: Vouchers are valid for a specific period as indicated on the voucher or promotion. Expired vouchers will not be accepted or honored.
    • Eligibility: Vouchers may have specific eligibility requirements, such as a minimum purchase amount or specific product categories. Please refer to the individual voucher terms & conditions as specified on the voucher or related poster.
    • Redemption: Vouchers can only be redeemed on the SAKURA website during the checkout process. Each voucher can be used only once, unless explicitly mentioned as a multiple-use voucher. Vouchers cannot be combined with other promotions, unless stated otherwise. Vouchers cannot be used to purchase gift cards or other non-eligible items as determined by SAKURA.
    • Minimum Purchase Requirement: Vouchers may require a minimum purchase amount to be eligible for the discount or promotion. The minimum purchase amount does not include shipping fees or any other additional charges.
    • Product Exclusions: Vouchers may not be applicable to certain products, as determined by SAKURA. Excluded products will be clearly specified in the voucher details, terms and conditions or related poster.
    • Non-Transferability: Vouchers are non-transferable and can only be used by the individual to whom they are issued. Vouchers cannot be sold, exchanged, or transferred to another customer or individual.
    • Abuse and Misuse: SAKURA reserves the right to cancel or reject any voucher that has been obtained or used in violation of these terms and conditions. SAKURA reserves the right to take appropriate action against any individual or customer found abusing or misusing vouchers.
    • Changes & Termination: SAKURA reserves the right to modify, suspend, or terminate the voucher policy at any time without prior notice. Any changes to the voucher policy will be effective immediately upon posting on the SAKURA website.


    • Payment Methods: SAKURA accepts payment through a variety of methods, including credit card and bank transfer.
    • Payment Security: SAKURA takes payment security seriously and uses industry-standard encryption methods to protect sensitive information.
    • Payment Processing Time: Payment processing times may vary depending on the payment method chosen. Visa and Mastercard are typically processed immediately, while bank transfers may take several business days to clear. Once payment is confirmed, we will process the order and send a confirmation email to you.
    • Currency: SAKURA accepts payments in New Zealand Dollars (NZD) only.


    • We strive to ensure the accuracy of the information provided on our website, but we cannot guarantee its completeness or accuracy. We reserve the right to correct any errors in prices or other information and to cancel the corresponding orders at any time. SAKURA website will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use of the website. SAKURA website will not be liable for any loss of profits, data, or business opportunities, or any other damages whatsoever, even if advised of the possibility of such damages.
    • To the fullest extent permitted by law, SAKURA website makes no warranties or representations, express or implied, with respect to the website, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or any other warranties arising out of course of performance, course of dealing, or usage of trade.
    • SAKURA website may provide links to third-party websites for the convenience of its users. SAKURA website is not responsible for the content, accuracy, or reliability of any third-party websites, and users access them at their own risk.
    • SAKURA website operates in accordance with all applicable laws, regulations, and industry standards in New Zealand. Users of SAKURA website agree to comply with all such laws, regulations, and industry standards.


    • If you wish to cancel an order placed on SAKURA website, please contact us as soon as possible. Please note a service fee of 5 NZD will apply to cover bank charge, administrative and processing costs. If your order has not yet been dispatched, we may be able to cancel it. However, if your order has already been dispatched, we cannot cancel it. Please carefully check your order details before completing payment of the order.
    • In the event that your order has already been dispatched and you no longer want the item(s), you may visit our Returns & Exchange policy for more details.
    • If we need to cancel your order for any reason, we will notify you as soon as possible and issue a full refund. Please note that we reserve the right to cancel any order at any time for any reason, including but not limited to product availability, suspected fraud, or pricing errors.





    • Your rights as a consumer under the New Zealand Consumer Guarantees Act 1993 are not affected by these terms and conditions.